Terms / Privacy Policy

TERMS AND CONDITIONS

 

Terms of Use

KALAVAI , makes available information and materials on its website www.kalavaibychindu.com  subject to the following terms and conditions (Terms of Use). Your use of www.kalavaibychindu  constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. kalavaibychindu reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as “you” or “your” and the provider of website is referred to as “kalavai ”, “www.kalavaibychindu.com”, “we”, “us” or “our”. 

Shipping

We at kalavaibychindu offer free shipping in India for all orders above Rs. 2999. For orders below Rs. 2999, the shipping charges are Rs. 60

All orders usually get shipped within 5-7 working days. So you can expect delivery between 7-12 days.

Exceptions:

For the custom products do expect delivery between 12-15 days as these are made to order. 

We only make use of reliable courier companies and/or Speed Post. Kalavaibychindu is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of kalavai . We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

 

Privacy Policy

 

This privacy policy sets out how kalavaibychindu uses and protects any information that you give on www.kalavaibychindu.com  when you use this website.Kalavaibychindu is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kalavaibychindu may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

Name

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@kalavaibychindu.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CUSTOM ORDER

 

  • The processing time for custom order would take 10-15 days to manufacture.
  • If you want a specific flower to be crafted in a necklace or a ring, please feel free to write to hello@kalavaibychindu.com.Kalavai would reach back to you in 12 hours upon receiving the email.
  • Subject to availability of the frame shape, there can be slight variation in frame size, but do not worry, we will maintain the floral color and aesthetic you have selected.
  • All the custom pieces are made in antique plated hardware.
  • Customisation is exclusive only for necklace and bookmark currently.