RETURN POLICY

Return / Refund / Replacement :

If you have received a damaged product or a wrong product

  • Please do not worry. Drop us a mail at hello@kalavaibychindu.com with images of the damaged product within 1 day of receiving the order. We will check and have the product replaced or refund your money whichever is apt.
  • Small color variations of the botanicals or oxidation of hardware(which may or may not happen with brass metal) over time doesn’t qualify for refund
  • Amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
Refund for the cancelled order :

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

Cancellation :
  • Please mail us at hello@kalavaibychindu.com for cancellation request if your order has not been shipped yet.
  • Orders can be cancelled only if it has not been shipped from our warehouse. 
  • No cancellation applicable for customised products once the order is placed. 
  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 
Currency Transactions

All transactions are processed in Indian Rupees (INR).

Customer Service Policy

Kalavaibychindu  is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

Legal Information

This website is expressly operated by kalavaibychindu . Unless otherwise noted, all design and content featured on kalavaibychindu  – including navigational buttons and images, artwork, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by kalavaibychindu  . The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of kalavaibychindu , is prohibited.

Availability, Product Information, Pricing & Colors

Please understand that many of our featured items are one of a kind and cannot be made again with the same aesthetics ,but almost similar can be achieved. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.kalavaibychindu.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. 

All the products in www.kalavaibychindu.com are handmade . And small imperfections / differences in shape, size and colour can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. They will never affect the overall aesthetic of the product and its ability for use as intended. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

JEWELLERY CARE

Don’t wear jewellery while swimming, sunbathing, or while doing something that is going to have you sweating very much. Don’t wear your handmade items while cleaning with harsh chemicals.  Put your makeup and perfume on before putting on your jewellery! A soft cloth can be used to buff the piece.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.kalavaibychindu.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.kalavaibychindu.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, kalavaibychindu  shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Kalavaibychindu shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Kalavaibychindu  shall issue a credit to your credit card account in the same amount.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Kalavaibychindu is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.


Kalavaibychindu,
First Mile, Perumbavoor, Kerala 683542
Email: hello@kalavaibychindu.com